Annual project
byLIMONOV Review
An annual author's review of companies, products and services I have actually used during the year. Travel, transport, hospitality, technology and everyday consumer experience.
Categories
Companies are compared within their category. Each participant belongs to one category; a nomination recognises a specific result.
Travel and transport
- Airlines
- Airports
- Rail operators
- Urban and intercity transport
- Other transport services
Hotels and hospitality
- Hotels and other accommodation
- Accommodation booking platforms
- Restaurants and cafés
- Food delivery
- Other hospitality services
Digital and everyday services
- Banks and payment systems
- Apps and digital products
- Subscriptions
- Online shops
- Grocery delivery
- Other everyday services
Scoring system
Each criterion is rated on a five-point scale. The total is up to 100 points, taking each criterion's weight into account.
Final score out of 100
Σ (rating out of 5 ÷ 5 × criterion weight)
Behind the numbers - personal experience
- What earned the company its high score
- What prevented a higher score
- Whether I will keep using its services
- Who I recommend this company to
Nominations
Company of the year
The best overall result in the weighted scoring system.
Best customer experience
The most comfortable, simple and pleasant interaction with a company.
Discovery of the year
A company, product or service I discovered this year that exceeded my expectations.
Disappointment of the year
The least successful experience, taking expectations and the company's promises into account.
Nominations do not replace categories. I choose winners based on my experience and ratings. If there is no justified winner, the award remains unassigned.