Rubric
Behind the Service
A rare rubric about how the industry works from the inside - the view of someone who has worked in restaurants and resorts.
- Behind the Service15 October 2026
The most interesting thing in one of America's largest buffets is not the food
A couple of days ago I watched a video about Shady Maple Smorgasbord - a huge buffet in Pennsylvania, USA. The scale is impressive: thousands of guests, a huge kitchen, hundreds of employees.
5 min read
- Behind the Service4 September 2026
What is 5-star service?
A new rubric in byLIMONOV Here I will sometimes show the hospitality sphere and other services not from the guest's side, but from the inside: how good service is actually built, what employees are taught, what happens behind the scenes of restaurants and resorts, and what small details make up that very experience for which people then give five stars.
3 min read